Frequently Asked Questions
Everything you need to know about your Maisonette experience.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
Items in their original, unworn condition with tags attached can be returned within 30 days of delivery. Please note that certain sale items may be marked as final sale.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Maisonette ships to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.